Terms of Service

1. Introduction & Acceptance of Terms

Welcome, and thank you for choosing us. These Terms of Service (“Terms”, “Agreement”) govern your access to and use of all services, platforms, and solutions offered by Farsight Solutions LLP (“we”, “our”, “the Company”), a company registered under the laws of India.

By accessing our website, booking a consultation, engaging our services, signing a service agreement, making a payment, or simply using our platform in any form, you confirm that you have read, understood, and agree to be bound by these Terms. This agreement is binding and constitutes a valid contract under the Indian Contract Act, 1872.

If you are representing a business, partnership, LLP, private limited company, or any other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. About the Company & Our Multi-Service Nature

Farsight Solutions LLP is a full-spectrum business solutions company based in India. We bring together expertise across multiple domains to serve entrepreneurs, startups, MSMEs, mid-size businesses, and corporates at every stage of their journey.

Our core service verticals include:

• Business Consultancy — Strategic guidance, growth advisory, and 360° business support
• Funding & Financial Services — Funding program facilitation, government grant advisory, NBFC and loan assistance
• Certification & Registrations — ISO, Startup India, Udyam, GeM, ZED, Section 80 IAC, FCRA, 12A & 80G
• Legal Services — Contracts & agreements drafting, corporate governance advisory
• Marketing Services — Brand building and performance marketing
• IT & Technology Solutions — Software, app, web development, cloud, CRM/ERP, AI/ML, cybersecurity, and DevOps

Because we operate across multiple domains, the nature, process, timelines, and outcomes of each service are distinct. The specific details governing each service vertical are explained in Section 4 (Scope of Services) and the business-specific clauses throughout this document.

3. Eligibility of Users

To engage our services, you must meet the following eligibility criteria:

• You must be at least 18 years of age.
• You must be legally competent to enter into binding contracts under the Indian Contract Act, 1872.
• If engaging on behalf of a business entity, you must have proper authorisation to represent that entity.
• You must not be under any legal restriction that would prevent you from entering this Agreement.
• You must provide accurate, complete, and truthful information throughout your engagement with us.

By using our services, you represent and warrant that you meet all the above criteria. We reserve the right to decline or discontinue services if eligibility criteria are not met.

4. Detailed Scope of Services

4.1 Business Consultancy

Our consultancy services are designed to help you build clarity, direction, and momentum for your business. We offer:

• Strategic Overview: Comprehensive business assessments, market analysis, and goal-setting frameworks tailored to your industry.
• Growth Advisory: Actionable roadmaps for scaling operations, entering new markets, and optimising revenue streams.
• 360° Business Support: Ongoing advisory support covering operations, finance, sales, HR, and technology.

Consultancy engagements are time- and scope-based. The output of consultancy services is professional advice, analysis, and recommendations. Implementation of those recommendations remains the client's responsibility unless a separate implementation agreement is signed.

4.2 Funding & Financial Services

We assist businesses in identifying, preparing, and applying for suitable funding opportunities. Our services include:

• Funding Programs: Identification of suitable equity, debt, or grant-based funding options based on your profile.
• Government Grants: Advisory and application support for central and state government schemes.
• NBFC & Loan Assistance: Guidance on documentation, eligibility assessment, and liaising with lending institutions.

4.3 Certification & Registrations

We provide expert advisory and application support for a range of certifications and registrations:

• ISO Certification
• Startup India Recognition
• Udyam Registration (MSME)
• GeM (Government e-Marketplace) Registration
• ZED (Zero Defect Zero Effect) Certification
• Section 80 IAC Tax Exemption
• FCRA Registration
• 12A & 80G Certification

Our team prepares, reviews, and submits the required documentation on your behalf where permitted. The final approval, timeline, and validity of any certification or registration is determined solely by the relevant government department, ministry, or accreditation body. We commit to doing everything within our scope to strengthen your application, but processing timelines and final decisions are outside our control.

4.4 Legal Services

Our legal service offerings include:

• Contracts & Agreements: Drafting, reviewing, and structuring commercial contracts, vendor agreements, NDAs, employment agreements, partnership deeds, and more.
• Corporate Governance: Advisory on board structure, compliance frameworks, statutory obligations, and governance best practices.

4.5 Marketing Services

We help businesses build visibility, credibility, and customer traction through:

• Brand Building: Visual identity, brand strategy, messaging frameworks, and positioning.
• Performance Marketing: Digital advertising campaigns across Google, Meta, and other relevant platforms.

Marketing outcomes are influenced by market conditions, audience behaviour, platform algorithms, competitive activity, and your own product-market fit. We bring our best expertise, data, and creative thinking to every campaign, and we are committed to continuously optimising for the strongest possible results. While we cannot guarantee specific metrics like ROI, lead volumes, or conversion rates, we are fully accountable to our process, creativity, and performance reporting.

4.6 IT & Technology Solutions

Our technology team delivers end-to-end digital solutions including:

• Software & App Development
• Web Development
• Cloud Services & Infrastructure
• CRM & ERP Implementations
• AI/ML Solutions
• Cybersecurity Services
• DevOps & CI/CD Solutions

All technology projects are executed based on a mutually agreed scope of work, project brief, or Statement of Work (SoW). Deliverables, timelines, and milestones are defined at project initiation. Changes to the agreed scope (change requests) will be assessed separately and may involve additional time and cost. Incomplete or unclear requirements provided by the client may affect delivery timelines, for which the Company shall not be held responsible.

5. How Our Services Work

We believe in complete transparency about how we engage with you. Here's what you can expect:

6. Client Responsibilities

A successful engagement is always a two-way partnership. As our client, your active participation and cooperation are essential. You agree to the following responsibilities:

6.1 Accuracy of Information

You shall provide accurate, complete, current, and truthful information at all stages of the engagement. Any misrepresentation, omission, or inaccuracy in information provided by you that adversely affects our work or the outcome of an application shall be your sole responsibility.

6.2 Timely Document Submission

Many of our services—especially registrations, certifications, and funding applications—require timely submission of documents. Delays caused by late or incomplete document submission from your end may impact timelines, and such delays shall not be attributable to the Company.

6.3 Active Cooperation

You agree to be reasonably available for communication, reviews, approvals, and feedback during the course of your engagement. Prolonged non-responsiveness that hampers delivery shall not constitute a basis for refund or claims against the Company.

6.4 Compliance with Laws

You shall ensure that your business activities, the information you provide, and your reasons for seeking our services are lawful under applicable Indian and international laws. We reserve the right to discontinue services if we discover any illegal or unethical purpose.

6.5 Authorised Representatives

If you designate a representative or point of contact for the engagement, you confirm that such individual is authorised to provide instructions, approvals, and information on your behalf. The Company shall not be liable for consequences arising from unauthorised or unclear instructions.

7. Fees, Payments & Refund Terms

7.1 Fee Structure

Our service fees are communicated clearly in the proposal or service agreement prior to engagement. Fees may be structured as a one-time fixed fee, milestone-based payments, monthly retainers, or a combination, depending on the nature of the service.

7.2 Payment Terms

Payments are due as per the schedule agreed in the service proposal or invoice. We reserve the right to pause or suspend services in the event of overdue payments. All payments are to be made in Indian Rupees (INR) unless separately agreed in writing.

Invoices raised are subject to applicable Goods and Services Tax (GST) as per prevailing Indian tax laws.

7.3 Work-Based Billing

Our billing reflects the work actually performed by our team. In cases where work has already commenced—including but not limited to document preparation, application drafting, strategy sessions, design work, or code development—the corresponding portion of the fees is considered earned and is not refundable.

7.4 Refund Policy

We take our commitments seriously and strive to deliver exceptional value. Our refund terms are designed to be fair to both parties:

• If a service has not been initiated and no work has commenced, you may request a cancellation and refund within 48 hours of payment, subject to a processing fee of up to 10%.
• Where work has commenced, refunds (partial or full) will be assessed on a case-by-case basis, taking into account the work completed, resources deployed, and the reason for the refund request.
• Refunds will NOT be issued on the basis of outcomes dependent on third-party authorities (e.g., loan rejection by a bank, rejection of a government registration, failure to meet certification standards), as the Company's scope is limited to preparation and facilitation.
• Retainer fees are non-refundable once the retainer period has commenced.
• Technology project fees paid for completed milestones are non-refundable.
• Approved and processed refunds will be credited to the original payment source within 7–14 working days.

8. Understanding Service Outcomes

We want to be genuinely useful to you, and part of that is being honest about how outcomes work in the real world.

In consultancy, funding, certification, legal, and marketing services, results are shaped by a combination of factors—many of which are external to any service provider. These include your business's eligibility and financial health, government policy at the time of application, the decisions of regulatory or financial authorities, market conditions, and your own execution of recommendations.

What we do is bring our full expertise, experience, and best practices to every engagement, significantly enhancing your probability of a successful outcome. Think of us as highly skilled co-pilots: we navigate the best possible route, prepare the strongest application or strategy, and position you for success. But external conditions and decision-makers are beyond any consultant's control.

9. Third-Party Services & Disclaimer

Several of our services involve coordination with, or submission to, external third parties including:

• Banks, NBFCs, and financial institutions
• Central and state government ministries and portals
• ISO and quality certification bodies
• Digital advertising platforms (Google, Meta, etc.)
• Domain registrars, hosting providers, and cloud service providers
• Legal and regulatory authorities

The Company acts exclusively as an advisor, consultant, and facilitator in all such interactions. We do not control, direct, or influence the internal policies, processing timelines, approval criteria, or decisions of these third-party organisations.

We are not responsible for delays, rejections, policy changes, system outages, or any other actions or inactions of third parties that may affect the delivery or outcome of our services. However, we will always advocate for your best interests and explore every available avenue within our scope.

10. Communication Consent

By engaging with us—whether through our website, inquiry forms, service bookings, or direct contact—you expressly consent to being contacted by Farsight Solutions LLP through the following channels:

• Phone calls (including mobile)
• WhatsApp messages
• Email communications
• SMS notifications

This consent covers communications related to your service inquiry, project updates, invoices, promotional offers, new service announcements, and relevant business information.

If you submit an inquiry through our platform for lead generation purposes, or register for any of our programmes, you agree to be contacted by our team for follow-up and advisory purposes, even if your number is registered on the Do Not Disturb (DND) or National Customer Preference Registry (NCPR).

You may opt out of promotional communications at any time by writing to us at privacy@farsight.co.in. Transactional and service-related communications will continue as necessary for your active engagement.

11. Confidentiality & Data Handling

11.1 Confidentiality

Both parties acknowledge that during the course of this engagement, each may receive or have access to confidential information belonging to the other party. Confidential information includes, but is not limited to, business plans, financial data, client lists, technical specifications, strategies, and any information marked as confidential or that a reasonable person would understand to be confidential.

Both parties agree to:

• Keep all confidential information strictly private and protected.
• Not disclose such information to any third party without prior written consent.
• Use confidential information solely for the purpose of fulfilling the engagement.

This confidentiality obligation survives the termination of this Agreement for a period of three (3) years.

11.2 Data Protection

We are committed to protecting your personal and business data in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology Act, 2000.

We collect only the data necessary to deliver our services, and we use it solely for those purposes. We do not sell your personal data to third parties. Data is stored securely and accessed only by authorised personnel involved in your engagement.

You have the right to access, correct, or request deletion of your personal data by writing to us at privacy@farsight.co.in. For full details on how we handle your data, please refer to our Privacy Policy.

12. Intellectual Property

12.1 Company Intellectual Property

All proprietary methodologies, frameworks, templates, consulting tools, strategic models, software code, marketing assets, design elements, and platform components developed or owned by Farsight Solutions LLP remain the exclusive intellectual property of the Company. Nothing in this Agreement transfers any ownership of such IP to the client.

12.2 Deliverables

Upon full payment of all applicable fees, the client receives a licence to use the specific deliverables created for them under the engagement (e.g., website, software, marketing creatives, drafted contracts). Underlying proprietary frameworks, code libraries, or toolsets developed by the Company remain the Company's property.

For technology projects, unless a specific work-for-hire clause is included in the separate project agreement, source code and underlying architecture developed using the Company's proprietary components remain licenced, not assigned.

12.3 Client Content

Content, materials, logos, brand assets, and data provided by the client remain the client's property. By sharing them with us, you grant a limited, non-exclusive licence to use them solely for the purpose of delivering the agreed services.

13. Limitation of Liability

We stand behind our work and are committed to delivering genuine value. At the same time, it is important to set realistic and fair expectations regarding liability.

To the fullest extent permitted by applicable law:

• The Company's total aggregate liability arising out of or in connection with any service engagement shall not exceed the total fees actually paid by the client for the specific service giving rise to the claim, within the twelve (12) month period preceding the claim.
• The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of business opportunity, loss of data, reputational harm, or any other indirect losses, even if the Company has been advised of the possibility of such damages.
• The Company shall not be liable for delays, rejections, or adverse outcomes arising from the decisions of third-party authorities including banks, government bodies, certification agencies, or courts.
• The Company shall not be liable for any loss arising from client-supplied inaccurate or incomplete information, or from the client's failure to cooperate or respond in a timely manner.

These limitations apply regardless of the form of action, whether in contract, tort (including negligence), or otherwise.

14. Indemnification

You agree to defend, indemnify, and hold harmless Farsight Solutions LLP, its directors, officers, employees, consultants, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your breach of any provision of these Terms.
• Any inaccurate, incomplete, or misleading information provided by you.
• Your violation of any applicable law, regulation, or third-party right.
• Any misuse of our services or platform.
• Any third-party claims arising from your use of the deliverables we provide.

15. Prohibited Activities

We maintain high standards of integrity across all our engagements. You agree NOT to use our services, platform, or team for any of the following:

• Providing false or fraudulent information to us or to any third-party authority for the purpose of obtaining a registration, certification, funding, or approval.
• Misrepresenting your business, its financials, ownership, or eligibility for any programme or scheme.
• Using our legal or IT services to draft documents or build systems intended for unlawful purposes.
• Attempting to reverse-engineer, copy, or reproduce our proprietary methodologies, frameworks, or software.
• Using our platform or communications for spam, phishing, or any form of harassment.
• Circumventing or attempting to circumvent any security measures or access controls on our platform.
• Engaging in any activity that violates applicable Indian or international laws.

16. Service Suspension & Termination

16.1 Termination by Client

You may terminate an engagement by providing written notice to us. Termination does not entitle you to a refund of fees already earned by the Company for work performed up to the termination date. Any outstanding invoices remain payable.

16.2 Termination by Company

We reserve the right to suspend or terminate services with reasonable notice under the following circumstances:

• Non-payment or significant overdue payments.
• Breach of any material provision of these Terms.
• Discovery of misrepresentation or fraud.
• Persistent non-cooperation that makes service delivery impossible.
• Any activity that exposes the Company to legal, reputational, or financial risk.

16.3 Effect of Termination

Upon termination, all licences granted under this Agreement cease, outstanding fees become immediately due and payable, and each party shall return or destroy confidential information of the other party as requested. Provisions that by their nature should survive termination (including confidentiality, IP ownership, limitation of liability, and indemnification) shall continue to apply.

17. External Factors & Delays

We want to be upfront: many of the services we offer involve processes that are not entirely within any consultant's hands. You acknowledge and accept that the following factors may affect delivery timelines and outcomes:

• Changes in government policies, budget allocations, or scheme guidelines (especially for funding and certification services).
• Technical issues with government portals, banking systems, or third-party platforms.
• Delays in processing by banks, NBFCs, regulatory bodies, or certification authorities.
• Your own delay in providing required documents, approvals, or feedback.
• Revisions to the scope of services at your request.

In all such cases, we will proactively communicate with you, explore alternative approaches where possible, and update our timelines accordingly. Delays arising from these external factors do not constitute a breach on the part of the Company.

18. Force Majeure

The Company shall not be held liable for any failure or delay in performance of its obligations under this Agreement to the extent such failure or delay is caused by events beyond the Company's reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, or other acts of God
• Pandemics, epidemics, or government-declared public health emergencies
• War, terrorism, civil unrest, or government action
• Widespread internet or telecom outages
• Regulatory or legislative changes that materially affect service delivery

In such events, the Company will notify you as soon as reasonably practicable and work with you to resume services at the earliest opportunity. If a force majeure event continues for more than 60 days, either party may terminate the affected engagement without liability for the period of non-performance.

19. Updates to Terms

We may update or revise these Terms from time to time to reflect changes in our services, applicable laws, or business practices. When we make material changes, we will notify you via email or prominent notice on our website at least 15 days before the changes take effect.

Continued use of our services after the effective date of any revision constitutes your acceptance of the updated Terms. If you do not agree with any changes, you may terminate your engagement as described in Section 16.

We recommend bookmarking this page and reviewing it periodically. The “Last Updated” date at the top of this document reflects when the most recent revision was made.

20. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

The parties agree that the courts located in Noida, Uttar Pradesh, India shall have exclusive jurisdiction over any disputes arising out of or relating to this Agreement. By engaging our services, you submit to the personal jurisdiction of these courts.

Before initiating formal legal proceedings, both parties agree to make a genuine attempt to resolve disputes through good-faith negotiation for a period of 30 days from the date of written notice of the dispute. If unresolved, the parties may agree to pursue arbitration under the Arbitration and Conciliation Act, 1996, before resorting to litigation.

21. Business-Specific Clauses

21.1 Funding & Loan Services

Funding facilitation services involve preparing and optimising your application materials, assessing your eligibility, and liaising with relevant financial institutions. The final decision on whether to sanction, approve, or disburse a loan or grant rests entirely with the financial institution or government authority involved.

The Company does not guarantee sanction, disbursement, or approval of any loan, grant, or funding. Our commitment is to present the most compelling application possible on your behalf. Rejections by financial authorities do not constitute failure of service delivery by the Company.

21.2 Certification & Registrations

We prepare and file the required documentation with the highest level of accuracy and completeness. Government portals, certification bodies, and accreditation agencies set their own processing timelines, which may vary from weeks to several months. We cannot accelerate these timelines beyond what is within our control.

In the event of a rejection due to policy non-compliance on your part, or due to reasons not attributable to the preparation of your application by us, refunds for the work performed will not be applicable. We will advise on the path forward and assist with rectification where possible.

21.3 Legal Services

All legal advisory services provided by the Company are professional advisory opinions and should be treated as such. They do not constitute legal representation in courts, tribunals, or before quasi-judicial authorities unless explicitly agreed in a separate retainer or engagement letter signed by both parties.

We strongly recommend seeking the advice of a qualified licensed advocate for any matter that may proceed to litigation.

21.4 Marketing Services

Digital marketing outcomes are influenced by platform algorithms, market competition, audience behaviour, and the quality of the underlying product or service being marketed. Our team commits to bringing industry-leading strategy, creative excellence, and data-driven optimisation to every campaign.

We do not guarantee specific results in terms of leads generated, cost per acquisition, ROAS, conversion rates, or follower growth. We do guarantee our full effort, transparent reporting, and continuous improvement throughout the engagement.

21.5 IT & Technology Services

All technology project deliverables are based on the scope agreed at project initiation. Changes requested after scope finalisation—whether additions, modifications, or redesigns—will be handled as formal change requests and may involve additional time and cost.

The client is responsible for providing timely, clear, and accurate requirements. Ambiguity or changes in requirements mid-project may impact delivery timelines. The Company is not responsible for delays arising from unclear or evolving client requirements.

Post-delivery bug fixes for issues arising from agreed specifications will be addressed within the warranty period stated in the project agreement. Issues arising from client modifications, third-party integrations not within scope, or environmental factors outside the Company's control may be handled as a new service engagement.

21.6 Consultation Services

Consultations (whether free discovery calls or paid advisory sessions) are meant to explore possibilities, assess fit, and provide initial guidance. Outcomes of consultations are not binding commitments. No specific result, approval, or guarantee is promised during a consultation session unless confirmed in a formal service agreement.

21.7 Government Schemes

All advisory and application services related to government schemes, grants, and programmes are subject to the prevailing policies of the relevant central or state government authority at the time of application. The Company shall not be liable for changes in scheme eligibility, funding availability, deadlines, or discontinuation of schemes after the commencement of our engagement.

22. Contact Information

We're here to help. If you have any questions, concerns, or feedback regarding these Terms of Service, or any of our services, please reach out to us:

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